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Igor M. is an experienced Information Technology professional currently serving as an Information Technology Support Engineer at Evooq since July 2023. Prior to this role, Igor worked at Abbott as an IT Technician in Client Services, where responsibilities included configuring and supporting PCs and laptops, providing help desk support, and maintaining network infrastructure. At Acronis, Igor functioned as an Information Technology Support Specialist, delivering on-site IT support and managing various hardware and software issues. Experience as an IT Service Desk Analyst at NTT Europe involved supervising Service Desk Operators and providing escalated support. Igor's career began with roles in customer service, including a position at The Regus Group, focusing on quality control and customer feedback, as well as at H&M, providing online shopping assistance. Additionally, Igor completed training with The Service Desk Institute in 2019.