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Tasha Carter is an accomplished professional with extensive experience in technical support and management within the telecommunications industry. Currently serving as the Support Center Manager at Evolve IP since September 2012, responsibilities include training development, managing key performance indicators, implementing improvement plans for KPI misses, handling customer escalations, and scheduling. Previous roles at Evolve IP include Tier 2 Engineer and NSOC Technician, where Tasha acted as a liaison for customers, providing monitoring and troubleshooting of network issues. Prior experience includes a Senior Support Specialist position at IPiphany, LLC, where Tasha was instrumental in customer migrations across various hosted providers, and an Account Coordinator role at Advanced Telecommunications of Illinois, Inc., focusing on contract processing and dispute resolution.