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Darren Cooper is an accomplished leader in customer service and operations, currently serving as GM and CSO Head of Global Customer Service at Evolent Health since August 2022, where oversight includes a team of over 1,000 across multiple countries and significant achievements in efficiency and organizational transformation. Previously, Darren held key roles at Prudential Financial as Chief Service Officer and Vice President of Customer Service, leading comprehensive service areas and enhancing customer experiences. Prior experience includes Vice President of Customer Care at Transamerica Financial Advisors, Senior Director at UnitedHealth Group focusing on Provider Data Operations, and a lengthy tenure at American Express in various leadership roles overseeing global contact centers and operations. Darren holds an M.B.A. from Nova Southeastern University and a Bachelor's Degree from Florida Atlantic University.