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Tara Sutherland is an experienced professional in customer operations and service management, currently serving as Sr. Manager of Customer Operations at Evo Car Share since April 2021. Prior to this role, Tara held various managerial positions at BCAA, including Manager of Service Location from July 2012 to March 2021, with an emphasis on enhancing member experience and operational efficiency. Tara's career at BCAA also included roles in training and call centre management. Earlier experience includes serving as General Manager at Lenscrafters from 2006 to August 2008. Tara earned a Certificate in Advanced Leadership from The University of British Columbia in September 2021.