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Alexandre Duvivier is an experienced professional in IT and business process management, currently serving as an Analyste processus m¨¦tier at Engage ESM since September 2022, specializing in ServiceNow applications such as Application Portfolio Management and Contract Management. As a ServiceNow Consultant at PULSAR42 since March 2021, Alexandre also holds the position of Pr¨¦sident du conseil for the non-profit organization Pulsar42. Previous roles include R¨¦f¨¦rent technique et fonctionnel at FM Logistic, where Alexandre provided user support and training on ServiceNow, and Analyste support Applicatif, responsible for incident management for the Reflex application. Additional experience includes technical support and project management roles at DIVALTO, Vix Technology, Ladder55, and APROGSYS. Alexandre holds a BTS in Informatique et r¨¦seau industriel and additional qualifications in electronic and digital systems.