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Sofia Saad is a Customer Support Specialist at EverPass Media since September 2024, managing live event streams and ensuring customer satisfaction through issue resolution. Previously, Sofia worked at Cover Genius in roles including Customer Quality Analyst, focusing on enhancing service quality through feedback analysis and cross-team collaboration, as well as Senior Claims Specialist in the insurtech sector. Additional experience includes positions in technical support at Tata Consultancy Services and Amazon, and managerial roles in retail. Sofia holds multiple degrees in fields such as Quality Assurance, Fashion Production, Digital Marketing, and Medicine, complemented by extensive training in customer service and support.