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Kimberly Hannam is an experienced customer support and marketing professional with a strong background in enhancing customer satisfaction and retention. Currently serving as a Tier 2 Customer Support Specialist at Everlance, Kimberly has achieved a 30% increase in customer satisfaction by effectively managing support requests. Previous roles include Support and Marketing Specialist at Content Camel and Customer Delight at Retrera, where Kimberly developed tailored client experiences and ensured content accuracy. Kimberly's career also includes positions in customer success and project management, showcasing a proven ability to resolve inquiries and support clients effectively across various industries. Educational credentials include a Bachelor's degree in Hospitality & Tourism Management from the University of Technology, Jamaica, and a certificate in Hospitality and Tourism Management from Florida Atlantic University.