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Charlene Poon has a diverse work experience spanning various industries and roles. Charlene most recently worked at Everise as the Director of PR & Brand Communications. Prior to that, they were an APAC Communications Specialist at Givaudan. Charlene also served as the Senior Digital Marketing & Communications Manager at Courts Asia, where they managed a team responsible for various marketing and communications initiatives. Charlene has also worked as a Regional Communications Manager at Grab, an Assistant Manager at the Singapore International Foundation, an Assistant Language Teacher in the Japan Exchange and Teaching Program, and an Associate at Burson-Marsteller. Additionally, they have freelance writing experience at Mint Editions and Nomads Media, and they worked as an Associate at Gosh Advertising.

Charlene Poon completed their Bachelor of Arts (B.A.) with Honours (Second Upper) in English Literature from the National University of Singapore from 2005 to 2009. Charlene also pursued Literature at York University for a brief period in 2008. Prior to that, they obtained their 'A' Levels from Anderson Junior College from 2002 to 2003. In addition to their formal education, Charlene has obtained several certifications including Advanced Google Analytics - Individual Qualification from Google in 2021, Google Ads Search Certification from Google in 2020, WSQ Develop Team Leaders through Capability Development and Coaching powered by John Maxwell from SkillsFuture SG in 2019, GRI Standards Sustainability Reporting from Global Reporting Initiative (GRI) in 2018, and Professional proficiency in the Workplace: Business Mandarin from the Singapore Chinese Chamber Institute of Business in 2015.