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Alexandra Violeta Rogobete is an experienced IT professional with a focus on technical support and customer service. Currently serving as an L2 Technical Support Agent at everience GmbH since June 2020, Alexandra handles incidents related to software installations and functionality issues, primarily with Microsoft products. Previous roles include L1 Service Desk Agent at everience GmbH, L2 Office 365 Support at BlauIT Services, IT Helpdesk Technician at Bosch Group Romania, Technical Support for Security Systems at Bosch Service Solutions, and Customer Service Agent at E-Parts Connection. Alexandra has a solid educational background from various institutions including Colegiul Tehnic "Ion Mincu" and Liceul Nicolaus Lenau.