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Yuliia Ben' is a seasoned customer support professional currently serving as a Customer Support Team Lead and Customer Support Quality Manager at EverHelp since July 2022. Yuliia has extensive experience in managing customer support teams, including training and performance evaluation, and has held significant roles at Genesis Tech and Support Lab. Previous positions include Senior Customer Support Representative/QC and Customer Support Manager at Support Lab, where Yuliia focused on quality control, issue resolution, and customer satisfaction. Yuliia holds a Master's and Bachelor's degree in Social Work from Lesya Ukrainka Volyn National University.