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Charles Lickly is an experienced Senior CRM Solutions Consultant at eVerge Group since November 2013, specializing in Oracle Service Cloud and Salesforce.com platforms. As the Owner and Principal Consultant of Lickly Solutions LLC since May 2013, Charles develops IT solutions utilizing Microsoft Excel, VBA, and Visual Basic, while also enhancing existing applications. Previous roles include RightNow Configuration Specialist at General Dynamics Information Technology and Consultant for The Dow Chemical Company, where Charles improved financial tools and facilitated training in Excel. Charles’s extensive career at Dow Corning included roles such as Oracle/RightNow System Administrator and Market Sales Leads Management Senior Technical Support Specialist, alongside experience at Hemlock Semiconductor and Dow Chemical in various capacities. Charles holds a Bachelor of Science in Chemistry from Saginaw Valley State University and has received training in Oracle Service Cloud and Salesforce technologies.