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Louise Smith is a seasoned professional with extensive experience in customer success management, business resilience, and leadership across various industries. Currently serving as the APAC Customer Success Manager at xMatters, inc since May 2015, Louise acts as a strategic advisor and solution specialist, focusing on enhancing customer value through targeted initiatives. Previous roles include contributing to the Royal Bank of Scotland Business in business services related to resilience and cybersecurity, successfully implementing a global resiliency program. Earlier experiences encompass managing a high-performing team at Compass Group and engaging in significant travel and sailing adventures, which highlight a diverse skill set and adaptability.