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Casper Lau is a Platform Customer Success Associate at Sure since August 2021, bringing a diverse background in implementation and project management from previous roles at ServiceTitan as an Implementation Manager for SMB, INTELITY as an Implementation Project Manager, and KEYPR in various capacities including Implementation Project Manager and Field Service Specialist. Early career experiences include positions at Panda Express Chinese Restaurant, where responsibilities ranged from Counter Lead to Kitchen Help, focusing on operations and food safety. Additionally, Casper Lau holds a Bachelor’s Degree in Hospitality Administration/Management from California State Polytechnic University-Pomona, obtained in 2016.