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Chris Mounce has a diverse background in customer service, performance coaching, and benefit assessment. Currently, at evaluagent®, Chris serves as a Product Specialist, Digital Training and Enablement Specialist, and Customer Success Manager, focusing on accelerating value for customers through onboarding, AI implementation, and training. Prior to this, at Riverside, Chris held positions as a Senior Performance Coach, Performance Coach, and Customer Service Centre Advisor, providing strategic insights, quality evaluation, training, and customer support. With experience at Glasgow City Council as a Housing and Council Tax Benefit Assessor and Accredited Counter Fraud Specialist, Chris is skilled in assessing claims and investigating fraud allegations.