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Alexandru Iosif Guraliuc is a seasoned IT professional currently serving as a Service Delivery Manager at the European Medicines Agency since September 2022. Prior experience includes a role as Global IT Service Delivery Manager at Siemens Energy for a brief period in 2022, and Head of IT Support Services at Raiffeisen Bank Romania from June 2018 to June 2022, where significant responsibilities included managing multiple teams, translating strategic objectives into operational goals, and overseeing incident management processes. Alexandru's career began at ING, where various roles culminated in leadership of the Information Technology Service Desk Team, focusing on incident management and service improvement. Alexandru holds a Bachelor of Engineering in Industrial Technology from the University POLITEHNICA of Bucharest and is currently pursuing a Master's degree from the same institution.