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John Donaldson has extensive experience in IT support and management, currently serving as a Process Manager and Team Lead for Identity and Access Management at the European Investment Bank since November 2009. Previous roles include IT Service Manager at Sun Microsystems and Technical Support Engineer at Adobe Systems Europe Ltd, where expertise in tier 2 and tier 3 support for various software products was developed. Earlier in their career, John Donaldson worked as a Support Technician at Sykes, providing support for Adobe and Macromedia products. Educational qualifications include a MA (Hons) in History from The University of Edinburgh and studies at the European University Institute.