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Gergana B. is a Senior Business Analyst at the European Central Bank, with experience in Service Catalog Management since June 2016. Prior to this role, Gergana served as a Service Level Manager at Hewlett Packard Enterprise from May 2015 to May 2016, and as a Team Leader in Application Support at Experian, Decision Analytics from May 2014 to February 2015. Earlier experience includes leadership positions at Adecco Bulgaria, covering IT Services Quality Analysis, IMAC & CFP, from February 2011 to May 2014. Gergana holds a Master's degree in Telecommunications Engineering from the Technical University of Sofia (2012-2016) and a Bachelor's degree in the same field from the same institution (2008-2012). Formal education also includes attendance at the Language High School Peyo Yavorov in Silistra from 2005 to 2008.