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Ilaria Pellegrini is an experienced professional in customer service and wholesale brand management, currently serving as a Customer Service Specialist for Franchising & Wholesale at Etro since December 2022. In this role, Ilaria manages customer relationships in the international market, oversees sales campaign planning, monitors payments and shipments, and provides post-shipment support. Prior to this, Ilaria worked as a Wholesale Brand Manager at Zappieri Milano S.r.l. for nearly a decade, where responsibilities included developing brand distribution strategies, managing sales campaigns, and identifying new business opportunities. Ilaria graduated from IULM University.