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Elvira Ermilova is a seasoned professional in luxury retail and human resources management, currently serving as a Senior Sales Assistant at Etro since March 2013, focusing on luxury customer care and client retention strategies. Previously, Elvira held the position of Sales Consultant at Paul & Shark from November 2011 to February 2013, where responsibilities included customer service, store organization, and inventory management, as well as possessing a solid knowledge of products and fabrics. Earlier experience includes roles in human resources at Ospedale Pubblico from September 2005 to December 2010, where duties encompassed accounting, recruitment processes, personnel management, and training effectiveness evaluation. Elvira holds a degree in Public Regulation of Economics from The Russian Presidential Academy of National Economy and Public Administration (RANEPA) and completed Italian language studies at the Scuola di Lingua Italiana "Leonardo da Vinci" in Milan.