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Ipsita Joshi is an experienced professional with a background in customer services insights, analytics, and business strategy. Current role as Manager - Customer Services Insights and Analytics at Etraveli Group began in December 2021, following a position as Customer Insights Analyst. Previous experience includes serving as a Senior Business Analyst at Quantiphi, where responsibilities involved business development and managing AI and machine learning projects, as well as working as a Strategy Consultant at IBM, focusing on transforming IT landscapes through data analytics and cloud solutions. Early career experiences include a summer internship at Boston Scientific India and a role as a System Engineer at Tata Consultancy Services, where Ipsita contributed to financial supply chain applications. Educational qualifications consist of an MBA in Systems and Marketing from XIMB and a B.Tech in Electronics and Telecommunication Engineering from Siksha 'O' Anusandhan University.