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Alexandros Tekidis is a seasoned professional with extensive experience in workforce management and analysis, currently serving as a Senior Outsourcing Analyst at Etraveli Group since March 2023. Prior experience includes roles as a WFM Analyst at PeopleCert from May 2020 to March 2023 and a Computerization Specialist at Matalon S.A. from May 2019 to May 2020. Alexandros began a notable career at Cosmote e-Value, where responsibilities included workforce management, reporting, and agent evaluation, contributing to a team that received the Golden Award for Contact Center Technologies in 2018. Earlier positions include a Planning Analyst at Vodafone Greece and a Telecommunications Technician at WIND Hellas. Alexandros holds a Bachelor's degree in Mathematics from the University of Patras, earned from 2001 to 2010.