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Lovelyn Okpara is a skilled Product Manager at eTranzact International PLC, Nigeria's leading payment and switching company, fostering innovative payment solutions since November 2019. Previously, as a Product Support Specialist, Lovelyn provided technical support and collaborated with development teams on Point-of-sale software. Prior experience includes serving as a Customer Service Representative at PWAN HOMES LTD, where Lovelyn led a customer feedback analysis initiative that improved customer satisfaction by 15% and implemented a new support system that reduced wait times by 20%. Earlier, Lovelyn worked as a Quality Control Analyst at Polema Industry Limited. Lovelyn holds a B. Tech in Industrial Chemistry from the Federal University of Technology Owerri, earned in 2017.