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Sheila Rotenberg is a seasoned professional with extensive experience in customer retention and service, currently serving as a Senior Retention Specialist at eTeacher Group since June 2014, where consistent top performance in company metrics has been demonstrated. Prior to this role, Sheila excelled as the eCommerce Director and Co-founder of Gem Sensation, establishing and managing multiple online stores and achieving "Top Seller" status on eBay. Sheila's culinary expertise is highlighted through various chef positions and ownership of successful restaurants, showcasing strong operational management skills in HR, finance, and marketing. Educational credentials include a degree in Social Work from Universidade Cattolica do Parana.