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Rafał Pokora has a wealth of experience in customer success and account management. Rafał currently works as a Customer Success Manager at eStoreMedia - digital brand intelligence, starting in January 2022. Prior to this, Rafał worked at Verizon Connect as a Success Account Manager from May 2020 to December 2021, where they developed and maintained strategic business relationships with SMB accounts and handled customer inquiries and escalations. Rafał also worked as a Customer Success Specialist at Dealavo from January 2019 to April 2020. Rafał has prior experience at GuestTek Interactive Entertainment Ltd., where they held various roles including Escalation Manager, Support Lead, Senior Network Analyst, and Junior Network Analyst between 2013 and 2019. Rafał began their career as a Data Analyst at Orange from January 2012 to June 2013.

From 2008 to 2011, Rafał Pokora attended the University of Warsaw, where they studied Ekonomia. However, there is no information available regarding the degree they obtained during this time.