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Lana Ali is a Senior Technical Support Engineer at Microsoft, having joined in November 2023. Prior to this role, Lana served at Estarta Solutions from September 2019 to November 2023, where responsibilities included Technical Team Lead, Senior Technical Consultant Engineer, and Cisco TAC Engineer. Earlier experience includes a position as Technical Support Analyst at gistec from January 2019 to July 2019 and a brief role in Customer Support at Crystel.co in April 2018. Lana holds a Bachelor's degree in Telecommunications Engineering from Albalqaa Applied University, completed in 2018.