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Josh Renton is an experienced IT professional currently serving as the IT Service Operations Manager for EMEA & APAC at Essentra, overseeing the Global Service Desk with a focus on performance and resource management. Previously, Josh held the position of Operations Director at iHub UK, managing operational functions including incident and technical support. With a background that includes roles such as Technical Support Manager and 2nd Line Technical Support Engineer, Josh has extensive experience in providing high-level technical support and managing complex migrations. Josh began their career at Home Group, working as a 1st Line Subject Matter Expert and Support Partner. Josh holds a Bachelor of Science (BSc) (hons) in Information Technology from the University of Sunderland.