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Ian Hindler is an experienced IT professional currently serving as a Problem and Major Incident Manager at Espria since October 2016, having also held the role of IT Support Engineer. Prior to this, Ian was the Service Desk Manager at Correct Group Ltd from June 2011 to October 2016, where responsibilities included providing telephone, remote, and deskside support on a 1st, 2nd, and 3rd line basis. Ian's career began as an IT Technician at Alexon International Ltd from October 2001 to February 2012, supporting 300 users for a fashion retailer's headquarters. Ian has acquired various IT certifications, including ITIL Service Design in 2018 and multiple MCP qualifications. Ian holds a BA (HONS) in English Literature from the University of Bedfordshire, obtained in 2000.