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Dhiraj Tiwary has extensive experience in service excellence, product quality assurance, and customer service across various reputable organizations. Currently serving as the Head of Service for Escorts Kubota Limited, Dhiraj also oversees Retail & Channel Finance. Previously at Escorts Ltd, Dhiraj held roles as Chief of Sales and Service Excellence and Head of Dealer Development. Dhiraj's background includes significant positions at Blue Star Limited as Senior General Manager of Corporate Quality and General Manager of Customer Service & Service Quality Assurance. Additionally, Dhiraj contributed to Mahindra & Mahindra as Head of Product Quality Assurance for Mahindra Tractors and also served as Head of Product Support & Quality at Mahindra USA, Inc.