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Norma Mester is a seasoned business intelligence developer with extensive experience in the design and development of Cognos models and data warehouses. Currently serving as a Senior Business Intelligence Developer at ERCOT since February 2012, Norma has led the design and development of Cognos reports, participating in Data Warehouse design utilizing the Star Schema model and Scrum methodology. Prior experience includes roles as a Cognos Developer and Programmer Analyst Senior at Harte-Hanks, where Norma implemented a CRM system and managed Cognos migration projects. Norma's career commenced as a Software Engineer at Sprint, and educational qualifications include a Bachelor of Science in Computer Science with a focus on Information Systems from Tecnológico de Monterrey, obtained between 1989 and 1993.