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The Guest Services team at EQ Kuala Lumpur ensures an exceptional experience for all guests, from check-in to check-out. They handle reservations, manage room assignments, provide personalized assistance, and address special requests. The team also coordinates with other departments to deliver seamless service, including Club Lounge amenities, concierge services, and overall guest comfort and satisfaction. Their focus is on maintaining the hotel's high standards and enhancing the guest experience at every touchpoint.