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Imran Sheikh is a seasoned professional in digital customer success and application support, currently serving as a Digital Customer Success Manager at Eptura since August 2021, where responsibilities include managing digital touchpoints throughout the customer journey. Prior to this, Imran was the Product Support Team Lead at Condeco from October 2018 to July 2021, overseeing a team focused on workplace management applications. Imran's experience at Accenture spans from Senior Application Support Engineer (December 2013 - September 2018) to Application Engineer (June 2010 - November 2013), further complemented by an earlier role as an Application Support Analyst at Benchmark Email. Imran holds a PGDM from the Institute of Management Technology, Ghaziabad, and a Bachelor of Engineering in Information Technology from the University of Rajasthan.