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Dieter Ongsansoy is an experienced Senior Product Manager at Epsilon since March 2024, previously serving as a Product Manager at CitrusAd, where contributions included developing a SaaS product that allowed eCommerce retailers to monetize online shelves through a Google AdWords-like solution. Prior experience at IAG spanned over a decade, where Dieter held various roles, including Product Owner, Business Lead, Sales and Service Development Specialist, and Operations Support Manager, focusing on enhancing digital customer experiences and operational efficiency in the insurance sector. Notable achievements include leading agile teams, managing project delivery, and conducting market product analysis. Dieter also worked briefly as a Business Process Specialist at AmGeneral Insurance Berhad and held the position of Senior Operations Consultant at IAG, where significant contributions were made to redesign the NRMA Insurance website. Dieter holds a Graduate Certificate in Entrepreneurship and Innovation from The University of Queensland, completed in 2020.