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Patrick Hagerty is a seasoned IT professional with extensive experience in customer support, information technology management, and field reporting. Currently serving as Sr. Manager Customer Support at Epicor, Patrick develops strategies for diagnosing issues and implements effective solutions while collaborating with other managers to resolve complex challenges. In addition to this role, Patrick has been a Field Reporter for EDGE Media Network since 2006, specializing in LGBT community coverage. Previous positions include Director of Information Technology at vMOX, IT Contractor for the Philadelphia Phillies, IT Service Delivery Manager at Republic Bank, and Assistant Director of Information Technology at Community Behavioral Health, among others. Patrick holds a Bachelor of Science in Business Administration from Temple University and a high school diploma from The Pennington School.