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Samuel Sudeenshanan is an experienced Support Manager currently serving at EPAY Systems since May 2013, overseeing operational governance for a multinational account and managing service delivery expectations. Prior roles include Support Manager at CGI, where responsibilities encompassed retention management, performance management, and HR solutions, and a Subject Matter Expert at JPMorgan Chase, emphasizing client interaction and problem-solving. Additionally, experience as a customer care consultant and quality analyst at AOL highlighted Samuel's strong communication skills and ability to train new staff. Samuel holds a Bachelor of Science degree in Zoology/Animal Biology from the University of Madras.