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Myles McGonigle has extensive experience in technical support and engineering roles, currently serving as a Technical Consulting Engineer within the Virtual Support Engineering Team at Cisco since April 2013. In addition, Myles has been a Customer Support Engineer and Senior Telepresence Engineer at EOS IT Management Solutions Ltd since June 2010. Earlier career experience includes working as an IT System Administrator at Tobermore Concrete Products Ltd from May 2005 to June 2010. Myles earned a Bachelor's degree in Web Design and Development from Abertay University, completing the program in 2005.