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Karren Bales has extensive experience in IT support and help desk roles, currently serving as a Helpdesk Technician at Hitachi Data Systems since May 2013, where support is provided for computer, network, and telephony issues to a global customer base. Karren has also held the position of Senior Help Desk Analyst at EMSC since April 2011. Earlier roles include Systems Specialist at Ingersoll Rand, IT Technician/System Administrator at Hewlett Packard, IT Support Analyst at the U.S. Figure Skating Association, and Lead Help Desk Specialist at U.S. Karren holds an Associate degree in Applied Management from National American University and additional education from Leaderquest.