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Ramiro Ponce is an experienced professional in product analysis and customer service, currently serving as a Ssr. Product Analyst at Envíopack since October 2019, where responsibilities include defining and prioritizing the product development backlog and coordinating new implementations. Prior experience includes roles as an Onboarding Specialist at Envíopack, Coordinador CX at Avenida.com, and Supervisor of Customer Service at QubitTV. Ramiro has demonstrated expertise in managing post-sale claims, overseeing service level agreements, and implementing quality policies. Educational background includes recent qualifications in Functional Analysis and Product Management from EducacionIT and Coderhouse, respectively.