Nick Frigo is a seasoned professional in customer care with extensive experience in managing client relationships and resolving escalated customer issues. As a Client Care Specialist at ENTEC Services, Inc. since January 2022, Nick applies expertise from a significant tenure at HGS - Hinduja Global Solutions, serving in various roles including McDonald’s Customer Care Manager, Team Leader, Voice Quality Assurance, and Customer Service Specialist. Academic credentials include a Bachelor's degree in Business Administration and Management from Illinois State University and an Associate's degree in the same field from Illinois Central College.