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Selmir (Sal) Gorinjac is an accomplished professional with extensive experience in incident management and customer service. Currently holding the position of Director - Major Incident Management, Reactive Problem Management & Incident Coordination at Ensono since September 2019, Gorinjac has previously served in various roles at the company, including Senior Manager and Manager. Prior experience includes significant roles at Equifax as Team Lead and Situation Manager, where Gorinjac managed incident resolution and led training initiatives, and at CenturyLink as Major Incident Manager and Service Center Analyst, focusing on collaborative resolution efforts and technical support. Earlier experience encompasses management positions at Mattress Firm and RadioShack, demonstrating strong leadership and customer service skills throughout a diverse career trajectory that began with APAC Customer Services and GameStop.