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Michael Singleton is a seasoned professional in the insurance industry with extensive experience in customer experience and claims management. Currently serving as a Customer Experience Executive at Enservio since September 2019, Michael acts as the main point of contact for adjusters within assigned accounts, focusing on building trusted relationships to ensure customer satisfaction. Prior to this role, Michael worked at MetLife as a Subrogation Specialist from August 2015 to August 2019, where responsibilities included negotiating with adverse carriers and preparing claim files for litigation. Michael's career began at Amica Insurance, where, from February 2012 to August 2015, responsibilities included managing inbound calls from claimants and handling various claims.