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Steven Lawlor is a Senior Technical Operations Engineer at ENSEK since January 2018, providing technical support across the business. Previous roles include Infrastructure Engineer at ENSEK, Helpdesk Agent at Dr Foster, and 2nd Line Engineer at XMA, where management of incident and request tickets was a key responsibility. Earlier experience includes Service Desk Analyst Tier 2 at Staffline Group plc, IT Technician at Fah-designs ltd, and IT Trainer positions at Care Training East Midlands and CLG Group. Steven holds a Cisco Certified Network Associate certification and completed GCSEs at William Sharp.