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Ivana Kaya serves as the Sr. Director of Customer Experience at Engrain, where leadership of customer success and support teams occurs. With a strong background in customer success management, Ivana previously held the title of Director of Customer Success, overseeing a high-performing team while managing an enterprise customer portfolio. Prior experience includes roles at Hattaway Communications, advancing from Operations Associate to Sr. Operations Manager, where complex project management and client communication were key responsibilities. Ivana’s early career featured internships at the Embassy of the Slovak Republic, OSCE, and Transparency International Slovakia, focusing on international politics, human rights, and anti-corruption efforts. Ivana holds a Master of Arts in Political Science from Florida Atlantic University and a Master of Arts in European Studies from Univerzita Komenského v Bratislave.