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Stephen Zylinski has extensive experience in service management and technology integration, currently serving as a Digital Expert System Project lead at ENGEL since November 2012. Notable contributions include the implementation of an advanced troubleshooting tool for technicians and exploration of Large Language Models to enhance system functionality. Previous roles at ENGEL span from Service Manager Team National to Regional Service Manager for the Northeast/Midwest, focusing on team management, strategic project implementation, and customer relations. Early career experience includes overseeing production as a Production Supervisor at Chief Packaging Co, where responsibilities involved optimizing production flow and managing custom equipment repairs.