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Cassie Flowers has extensive work experience in various roles related to loyalty programs and client relations. Cassie started their career at APAC Services in 2001 as a Customer Service Representative. From there, they worked at Blue Cross Blue Shield of Illinois in multiple roles as a Mailroom Clerk, Claims Processor, and Claims Examiner. During their time there, they took on leadership responsibilities as part of the Communications Improvement Team. Cassie then worked at Westlake Financial Group as a Claims Specialist before joining MTC Performance as a Client Service/Account Manager. Cassie then became the Manager of Client Relations at The Certif-A-Gift Company before moving to Hinda Incentives. At Hinda Incentives, they served as a Senior Program Manager and later as a Loyalty Product Owner. Cassie currently holds the role of Loyalty Product Owner at Engage2Excel. Throughout their career, Cassie has specialized in point-based awards and loyalty programs, building project plans, and assisting clients with program suggestions and promotions.

Cassie Flowers attended Northern Illinois University from 2000 to 2002. However, no specific degree or field of study information is provided. Additionally, Cassie Flowers obtained a Certified Scrum Product Owner (CSPO) certification from the Scrum Alliance in January 2020.