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Marcel Buschneg has extensive experience in customer service and process management, currently serving as Abteilungsleiter Kundenservice at Energie Steiermark AG since October 2009. This role encompasses leading the department, overseeing customer service processes, implementing service improvements, and managing staff development. Previous roles within Energie Steiermark AG include Teamleiter Servicierung and Teamleiter Kundenservice, focusing on customer interactions and process optimization. Marcel has a background as a Business Consultant at Altran and has also worked as a Lehrbeauftragter for socially disadvantaged children. Marcel holds a Master of Arts in IT-Recht & Management and a Diplom-Ingenieur in Internettechnik und -management from FH Joanneum.