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Philip K. is a seasoned Senior Customer Success Engineer at Endace since September 2020, specializing in resolving software and hardware issues, improving processes, and providing on-call customer support. Previous roles include Network Operations Center Engineer at Mitel, where Philip provided L1/L2 support, and Level 1 Customer Support at Golden Frog, GmbH, advocating for customers’ technical and account-related issues. Additional experience includes IT, Linux System Administration, and Network Engineering at Experimental Desktop and Server Security, and incident management responsibilities as a Tier 1 PES NOC Engineer with Milestone Technologies. Philip also served as Network Operations Support Lead at Wayport, overseeing team operations and creating training documentation for Linux server and network device maintenance. Earlier positions include web development and network support roles at SFI Group, Jump.net, and KDI. Philip pursued studies at Austin Community College focused on 2D/3D modeling, rendering, and animation after graduating from Round Rock High School.