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Lisa Ardern is an experienced technical marketing and support professional, currently serving as a Technical Marketing Manager at Endace since January 2016, following a role as a Global Support Engineer. Prior to this, Lisa Ardern held multiple key positions at Daintree Networks, including Director of Customer Support and Director of Customer and Partner Channel Support, where responsibilities ranged from defining support policies to managing escalations and customer relationships. Earlier career experience includes a Support Manager role at Agilent Technologies, overseeing a multi-country support team and launching new support services, as well as serving as a Technical Support Engineer with a focus on networking routing test equipment. Lisa Ardern holds a degree from the University of Melbourne.