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Michelle Sullivan has extensive experience in agency operations and marketing within the insurance industry, currently serving as a Technical Coordinator at Encova Insurance since November 2019, following a role as Senior Agency Operations & Marketing Specialist. Prior positions include Agency Operations Specialist at Motorists Insurance Group and various roles at Iowa Mutual Insurance Group, including Executive Assistant Sr and Administration Supervisor, where responsibilities encompassed human resources coordination and document management services. Michelle holds professional designations including CPCU and Associate in Insurance Services (AINS) from The Institutes.