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David Gray is an experienced operations and customer service professional with a diverse background across various industries. Currently serving as a Public Area Department Status Board Operator at Encore Boston Harbor since June 2019, David played a critical role in the launch of a multi-billion dollar integrated resort and manages communication for a team of over 70 individuals. David has also worked as a rideshare driver for Uber and Lyft since January 2016, consistently maintaining a high customer rating. Previous experience includes positions in management and customer service roles at Craters and Freighters and Appliance Recyclers, where David handled logistics, employee training, and client relations. A licensed budtender at Alternative Therapies Group, David assisted customers with product choices while ensuring compliance with state regulations. David earned a Bachelor of Science degree in Psychology from the University of Massachusetts Amherst.