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The Engineering and Development Team at ENACOMM is responsible for designing, developing, and maintaining the innovative customer self-service applications that the company offers. Leveraging a variety of communication channels such as web, mobile, SMS texts, email, and voice, the team ensures that the self-service solutions are robust, scalable, and user-friendly. Their work enables organizations to deliver superior, multi-modal self-service experiences while providing essential tools for better customer management, system efficiency, and analytics.